Booking & Cancellation Policy
Booking Policy
Thank you for choosing Cardinal Auto & Fleet Maintenance for your mobile vehicle service needs. To ensure the best experience for all our customers, please review our booking policies:
Appointment Scheduling
- All appointments must be scheduled in advance via our website, phone, or approved booking platforms.
- We recommend booking at least 48 hours ahead to secure your preferred date and time.
Service Location & Access
- Please ensure your vehicle is accessible and parked in a safe, legal location at the scheduled appointment time.
- If our technician cannot access your vehicle or location safely, the appointment may need to be rescheduled, and applicable fees may apply.
Cancellations & Rescheduling
- Cancellations made less than 24 hours before your appointment may incur a cancellation fee.
- No-shows will be charged the full service fee.
- To reschedule, please contact us as soon as possible to avoid fees and delays.
Deposits
- Certain services, such as brake jobs or repairs requiring special-order parts, require a non-refundable deposit to secure your appointment.
- Deposits are applied toward your final invoice but will be retained if the appointment is canceled after parts are ordered.
Payment
- Payment is due upon completion of the service. We accept cash, major credit cards, and electronic payments.
- Please ensure you have your preferred payment method ready at the time of service.
Service Delays
- We strive to arrive within the scheduled window but appreciate your understanding in case of unforeseen delays.
- If you have concerns about timing, please contact us directly.
Cancellation Policy
At Cardinal Auto & Fleet Maintenance, we take pride in offering reliable mobile services and planning each appointment with care. Missed appointments or last-minute cancellations impact our ability to serve other clients efficiently.
Oil Changes & Standard Services
- Cancellations made less than 24 hours in advance may be subject to a $40 fee.
- Failure to be available at the scheduled time will result in the full fee being charged.
Brake Jobs & Repairs Requiring Parts Orders
- A non-refundable deposit is required to book services that require specific parts (such as brake pads, rotors, filters, etc.).
- This deposit will be applied to your final invoice.
- If the appointment is canceled after parts have been purchased, the deposit will be retained to cover the cost of parts ordered.
Why This Policy?
We are a mobile service business, and each appointment requires time, travel, preparation, and often the ordering of non-returnable parts. This policy ensures we can continue offering affordable and dependable service to all our clients.
Thank you for understanding and respecting our time.